Content creator: Payment requests Statuses

The payment requests statuses are the different stages a payment request goes through from creation to completion within the Zexel Pay system.

These statuses provide information on the progress and current situation of each request, allowing users and administrators to effectively track their transactions.

The payment request statuses in Zexel Pay include: Draft, Requested, Approved, Paid, Refunded, Denied, Error.

Status	Definition	You can	Next step
	The mandatory fields of the request were filled. Everything was saved as a draft to be submitted at a later stage.	- Edit the draft as many times as needed. Once the payment is requested, it cannot be edited.- Upload the necessary documentation.- Delete the request.	Request your payment.
	The creator has reviewed all the info from the request and believes everything is correct, so they formally request the payment.	- Upload documentation if necessary.
	The client or the person responsible for payment approved the request. Soon, the client will send the payment to Zexel, which will handle the transfer to the creator via their selected method.
	Zexel has sent the requested payment to the creator through their chosen payment method.
	The creator returned the payment for some reason.		Upload the corrective invoice for that transaction.
	The client denied the request. The reason for this rejection will be shown in the request’s details if the client provided one.		- Solve any possible errors in the request.- Contact our support team at support@zexel.io or via WhatsApp +34 652 237 124.
	A technical error occurred on the platform.		Contact our support team via the support form.